At ONE IN A ML™ Beauty, we respect your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Our returns policy is designed to be fair, transparent, and compliant with UK law.
Cooling-Off Period: You have the right to cancel your order within 14 days of receiving it, for any reason.
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Condition of Items: Returned items must be unused, unopened (unless the product is faulty), and in their original packaging. If the product is faulty or not as described, you are entitled to a full refund without needing to return it in its original condition.
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Proof of Purchase: A valid proof of purchase (order confirmation or receipt) is required for all returns.
1. Contact Us: To initiate a return, please contact our customer service team at hello@oneinamlbeauty.com Provide your order details and the reason for your return.
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2. Approval & Instructions: Once your return is approved, you will receive detailed instructions on how and where to send your item.
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3. Return Shipping:
• Standard Returns: Customers are responsible for the return shipping costs.
• Faulty or Incorrect Items: If you receive a defective or incorrect product, we will cover the return shipping costs.
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4. Refund Processing:
• Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
• If a product is returned because it is faulty or not as described, a full refund will be provided, including any standard delivery charges originally paid.
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For all returning instructions, please refer directly to the official Royal Mail website.
Right to Reject: If you return an item that does not comply with these conditions (e.g. used or damaged), we reserve the right to refuse a refund or to adjust the refund amount accordingly
All delivery and returns information provided here is subject to change. We will update it as soon as possible to reflect any new or revised details.